IF FOR ANY MANUFACTURE DEFECTS IN BOTH MATERIAL AND WORKMANSHIP,
YOU MAY ASK FOR EXCHANGE/REPLACE A SAME NEW ONE WITHIN 7 DAYS
OF THE DATE OF SHIPPING OF YOUR PURCHASE.
ASUS WILL NOT EXCHANGE THE OPENED SOFTWARE. THE ASUS BRAND ENSEMBLE
NOTEBOOKS PC, EEEPC FAMILIES AND ASUS ASMOBILE - BUILT ON ASUS NOTEBOOKS PC WILL NOT BE REFUNDABLE AND
RETURNED. ALL THE EXCHANGE/REPLACE REQUIRE USE OF A RETURNED
MATERIAL AUTHORIZATION (RMA) NUMBER,
WHICH MUST APPEAR ON ALL COMMUNICATION ABOUT THE EXCHANGED ITEM AND ON THE OUTSIDE OF THE SHIPPING PACKAGING.
To ask for exchange/replace the same new products, you must, within 7 calendar days of your original ship date,
call AGearNotebooks.com Customer Service Department at 1.510.962.9548, option 2 to receive a
Return Merchandise Authorization (RMA) Number, which must appear on all communications about
the Exchanged Product, and on the outside of the shipping packaging.
Do not write this number on the actual item box as all materials must be received in like-new condition.
You must ship the products to AGearNotebooks.com in their original packaging, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during shipment.
Opened software with not be exchangeable. You do not need to open the software to register your equipment.
Returned products must be in as-new condition, and all of the manuals, diskettes,
CD, power cables,
and other items included with a product must be returned with it.
Customer must use whatever means is necessary to ensure that product is returned to and
received by AGearNotebooks.com within 14 Calendar Days of the Date of SHIPPING.
LIFETIME FREE TECHNICAL SUPPORT
ASUS WILL PROVIDE FREE TELEPHONE TECHNICAL ASSISTANCE TO THE ORIGINAL PURCHASER OF A
ASUS PRODUCT FOR
AS LONG AS THE ORIGINAL PURCHASER CONTINUES TO POSSESS THE PRODUCT.
ASUS 1-YEAR LIMITED PARTS /
LABOR WARRANTY FOR BAREBONES NOTEBOOKs
ASUS WARRANTS THIS ASUS NOTEBOOKS BAREBONES HARDWARE PRODUCT AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF ONE
(1) YEAR FROM THE DATE OF ORIGINAL RETAIL PURCHASE. IF YOU DISCOVER A DEFECT,
ASUS WILL AT ITS OPTION,
REPAIR OR REPLACE THIS PRODUCT AT NO CHARGE TO YOU FOR PARTS
/ LABOR FOR 1-YEAR, PROVIDED YOU RETURN IT DURING THE WARRANTY PERIOD, AND PROVIDED YOU
OBTAIN A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER PRIOR TO SHIPPING YOUR DEFECTIVE PRODUCT.
THE RMA NUMBER MUST APPEAR PLAINLY ON THE OUTSIDE OF THE SHIPPING PACKAGING. RMA NUMBERS CAN BE OBTAINED BY
CALLING AGEARNOTEBOOKS.COM AT 1-510-962-9548, option 2. TO EACH PRODUCT RETURNED FOR WARRANTY SERVICE, PLEASE ATTACH YOUR NAME,
ADDRESS, TELEPHONE NUMBER, RMA NUMBER, AND PROOF OF DATE OF ORIGINAL RETAIL PURCHASE. You may
EMAIL or call AGearNotebooks.com at 1.510.962.9548, option 2 to
request a receipt be emailed, faxed or mailed to you. You must ship the products to
AGearNotebooks.com in its original packaging,
prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
AGEARNOTEBOOKS.COM owns all parts removed from the repaired
products, which include genuine Intel Processors, name brand Hard
Drive and Memory. AGEARNOTEBOOKS.COM uses brand new
parts made by various manufacturers in performing warranty repairs and building replacement products.
If AGEARNOTEBOOKS.COM repairs or replaces a product, its warranty term is not extended. THIS WARRANTY APPLIES ONLY
TO HARDWARE PRODUCTS PROVIDED BY THAT
CAN BE IDENTIFIED BY AGEARNOTEBOOKS.COM TO THEM.
AGEARNOTEBOOKS.COM PROVIDES NO WARRANTY WHATSOEVER FOR ANY SOFTWARE PROVIDED WITH ITS PRODUCTS; SUCH SOFTWARE IS
WARRANTED SEPARATELY BY THEIR OWN MANUFACTURER.
This warranty does not cover COMPONENTS OF THE SYSTEM THAT DO NOT MEET
ASUS'S DEFINITION OF DEFECTIVE INCLUDING,
BUT NOT LIMITED TO, LCD PANELS WITH LESS THAN SEVEN (7) DEFECTIVE PIXELS, damage due to external causes, including accident,
abuse, misuse, problems with electrical power, servicing not authorized by
usage not in accordance with product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by
AGEARNOTEBOOKS.COM. THIS WARRANTY DOES NOT APPLY
IF THE PRODUCT HAS BEEN MODIFIED WITHOUT THE WRITTEN PERMISSION OF
OR IF ANY ASUS SERIAL NUMBER HAS BEEN REMOVED OR DEFACED.
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN EXPRESS OR
IMPLIED AGEARNOTEBOOKS.COM SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES. INCLUDING WITHOUT LIMITATION, WARRANTIES OR
MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO
AGEARNOTEBOOKS.COM AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY
MODIFYING, EXTENSION, OR ADDITION TO THIS WARRANTY. AGEARNOTEBOOKS.COM IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY,
INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND
ANY COSTS OF RECOVERING REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH
NOTE: Before you ship the product(s) to AGearNotebooks.com, back up the data on the hard-disk drive(s) and any other storage device(s)
in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call
for technical assistance.
ASUS 2/3 YEARS LIMITED
PARTS/ LABOR EXTENDED WARRANTY BAREBONES NOTEBOOKs
BASED ON ASUS STANDARD 1-YEAR LIMITED PARTS / LABOR WARRANTY, ASUS
PROVIDE ADDITIONAL EXTENDED 2-YEAR or 3-YEAR LIMITED PARTS / LABOR
WARRANTY, DEPENDING ON THE EXTENDED WARRANTY PURCHASED.
THIS WARRANTY WILL BEGIN AT THE END OF ORIGINAL 1-YEAR ASUS's
LIMITED PARTS / LABOR WARRANTY UPON THE ANNIVERSARY OF THE PURCHASE DATE
AND SHALL CONTINUE FOR 2-YEARS or 3-YEARS EXTENDED WARRANTY.
PROVIDE THE HIGHEST INDUSTRY STANDARD DEAD PIXEL POLICY
ASUS provide the highest industry standard dead pixel policy which is batter than
DELL, HP, SONY, Compaq , Gateway and etc. ASUS is not the LCD manufacturer. (Hitachi, Sharp, Samsung, etc. do).
The industry standard dead pixel policy is defined by LCD manufacturer.
ASUS COMPUTER INTERNATIONAL LCD PANEL ZERO BRIGHT DOT GUARANTY POLICY
DATE OF REVISE: MARCH 16, 2005
REVISE CURRENT LCD "DEAD PIXEL" POLICY IN ORDER TO MEET THIS YEAR'S
NEED AND REDUCE SOME CONFUSING OR ARGUMENT, ALSO STANDARD THE PROCESS
FOLLOW BY THE HEADQUARTER.
ASUS BRANDED NOTEBOOK (ASUS ENSEMBLE) WITH SELECTED MODELS (W1/ W2/V6V) ONLY.
WITHIN FIRST 30 DAYS OF NOTEBOOK PURCHASING BASED ON END USER'S PURCHASING INVOICE DATE.
CUSTOMER WHO PURCHASE SELECTED ASUS BRANDED IN THE NORTH AMERICA
WITH "ZERO BRIGHT DOT FREE" (ZBD) GUARANTY SERVICE COVERED ELIGIBLE
FOR ZBD FREE LCD PANEL EXCHANGE CLAIM WITHIN FIRST 30 DAYS OF PURCHASE,
THE FIRST 30 DAYS’ PERIOD DIRECT APPLY TO THE END-USER, ANY CLAIMER
NEEDS TO PROVIDE THE INVOICE TO PROVE IT WITHIN FIRST 30 DAYS.
END-USER MAY CONTACT OUR NOTEBOOK TECHNICAL SUPPORT / RMA SERVICE Rep. FOR
RETURNING NOTEBOOK'S LCD PANEL EXCHANGE;
THIS SERVICE WILL NOT IMPLY TO THE "DOA", WHICH MEANS NO REPLACEMENT/CREDIT
CAN BE CLAIMED.
THIS GUARANTY SERVICE PROGRAM ONLY COVER FIRST 30 DAYS OF END USER PURCHASING,
ANY CLAIM CASE IF OVER OUR GUARANTY PERIOD, THEN WILL ONLY TREAT AS
REGULAR RMA PROCESS, AND WILL NOT ACCEPT ANY ZBD LCD PANEL EXCHANGE, ASUS
SERVICE ONLY FOCUS ON FUNCTIONAL REPAIR (THERE IS NO ZBD WILL BE OFFER
EVEN LCD REPLACED).
THERE WILL HAVE $50 SERVICE CHARGE FEE TO THE USER WHO INSIST TO HAVE LCD
PANEL EXCHANGE WITH ZBD OVER OUR FIRST 30 DAYS GUARANTY PERIOD.
REGULAR LCD PANEL WARRANTY:
IF ANY OF THOSE AFTER 30 DAYS‘
CLAIM MEET FOLLOWING CATEGORY THEN WILL ALLOW TO HAVE LCD PANEL
EXCHANGE BUT NOT ZBD GUARANTY:
a) OVER 3 BRIGHT DOTS OR 6 BLACK DOTS OR 8 MIXED BRIGHT AND BLACK DOTS
b) 2 ADJACENT BRIGHT DOTS OR 2 ADJACENT BLACK DOTS.
c) 3 BRIGHT AND / OR BLACK DOTS WITHIN AN AREA OF RADIUS 7.5mm.
FOR THOSE MODELS WHICH ARE NOT COVERED BY "ZBD" GUARANTY SERVICE
PROGRAM AUTOMATICALLY IMPLY TO THIS "REGULAR LCD PANEL WARRANTY" AND
START FROM THE FIRST DAY OF THE NOTEBOOK PURCHASE.
1. This regular LCD Panel Warranty's LCD panel replacement is not ZBD guaranty, it is follow by the industry standard.
2. This zero bright dot guaranty policy will effect from January, 2005 with factory serial number start with
"5" on selected ASUS branded models. In order to protect our valued
3. AGearNotebooks.com will burst testing Asus Notebooks for 24 hrs before
shipping to customer. For All the Customized Asus ENSEMBLE BRANDED NOTEBOOKS,
AGearNotebooks.com will ask permission from customers to open the
sealed box to burst testing for 24 hours, if not, any manufacture
defects found by customers, customers have to send back to Asus to fix
the problem directly. IF it doesn't match the Asus LCD "DEAD PIXEL"
POLICY AS ABOVE, we will ask Asus replace a new one for our customers at once
(our office is 20 minutes away from Asus Computer International headquarter in Fremont, CA
USA). So, customers don't need ship back to Asus or us to save your
time and one way shipping fee, if you use an address in the U.S.
(including Puerto Rico). Shipments outside of the US require you to
Pre-pay the two way freight fee.